Contact Info

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Address

123 Wall Street, New York / NY

Working Days/Hours

Mon - Sun / 9:00AM - 8:00PM


Send Us a Message

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Frequently Asked Questions

We're human, and every so often, we might mispack an item. If this happens, please submit a support ticket. We will send you a return label to send back the incorrect product and we'll ship out the correct item(s) as soon as possible.
Please note, we have absolutely NO control over your package once it leaves our facility. For issues with lost or delayed deliveries, please contact UPS or USPS. The main reason for returned packages is wrong or incorrect addresses data. We are not responsible for orders shipped to an old/incorrect address that comes through with an order or charges that may be incurred due to rerouting or reshipping of packages due to wrong or incorrectly entered addresses. Package theft has increased dramatically and we work hard to ensure the safe delivery of your order, however, we are not responsible for packages lost in transit or stolen from doorsteps/mailboxes/delivery addresses. Please make the necessary arrangements to ensure the successful delivery package.
We will try to accommodate a change of address if we get your message before your order ships, but we cannot guarantee it. We Are Not Responsible For: Orders shipped to an old or incorrect address that comes through with an order. Contacting UPS to change an address due to wrong or incorrect address entered. Charges that may incur due to rerouting or reshipping of packages due to wrong or incorrect address entered. Please note, we have absolutely NO control over your package once it leaves our facility. For any issues with delivery, you will need have to contact UPS or USPS.
Cancellations will be accepted if the order has not yet shipped. To cancel your order please submit a support ticket. Once the cancellation has been submitted a refund will be issued. Please allow 5 to 7 business days for your refund to show up in your account. Returns and exchanges will only be provided for defective merchandise, otherwise, all sales are final!
When making a purchase, please keep in mind that you, (the customer), are responsible for all duties, import fees, goods and services tax and any other fee that your country may impose on your purchase. And remember that your package may be temporarily stalled in transit for customs delays.